Respecting your privacy is a priority for CENTURY 21 BENELUX SA. On this page, CENTURY 21 BENELUX SA wishes to explain its policy regarding the protection of your privacy and personal data.

1.         PERSONAL DATA

Personal data refers to any specific information about an identifiable individual. This can include your name, first name, phone numbers, email address, location, and information you provide to us through our website or various contact channels.


The party responsible for processing your personal information is CENTURY 21 BENELUX SA (hereinafter referred to as "Century 21 Benelux", "we" or "us"). CENTURY 21 BENELUX is a limited company under Belgian law with its registered office at Drève Richelle 161 B boîte postale 10, 1410 Waterloo. CENTURY 21 BENELUX is registered with the Crossroads Bank for Enterprises under number 0451.724.941. You can contact us at the following e-mail address: info@century21.be


 We are aware of and attentive to your right to be informed about how data likely to identify you personally, such as your surname, first name, telephone numbers, e-mail address, location, etc. (hereinafter "your Data"), which may be collected when consulting our website or using our services, is processed. Your Data is collected and processed in compliance with EU Regulation 2016/679 on the protection of individuals with regard to the processing of personal data (hereinafter the ""GDPR").


CENTURY 21 BENELUX collects and processes your Data only for specific and limited purposes, namely : - Sharing your Data with the CENTURY 21 agencies concerned by your request, so that they can contact you regarding your request; - Management of the relationship between the client and the CENTURY 21 Network (your satisfaction, any complaints you may have, suggestions for improvements, etc.); - Sending newsletters and e-mail alerts about any good deals or interesting promotions offered by CENTURY 21 BENELUX, the real estate agencies of the CENTURY 21 Network in the Benelux, or our privileged partners; - To improve the operation of our website so that it better meets your expectations and needs; - Measuring website traffic; - Securing our tools, to ensure that they function correctly and are constantly improved; - To carry out internal statistical surveys and market research; - Offering you personalised content on our website or elsewhere, in order to take into account of the characteristics that you yourself have entered and that we may have knowledge of (e.g. property search criteria, characteristics of your property for the free property valuation, etc.) and, where applicable, your previous browsing (e.g. properties saved in your favourites) that we may have knowledge of. Your Data is processed on the basis of Article 6 §1, f) of the RGPD (pursuit of the legitimate interests of the controller or a third party).


CENTURY 21 BENELUX keeps your Data only for as long as is reasonably necessary for the purposes for which it is to be used and in accordance with legal requirements.


In accordance with the purposes mentioned in point 4 above, CENTURY 21 BENELUX may communicate your Data to the Real Estate Agencies of the CENTURY 21 Network in the Benelux. In order to inform you about products or services that may be of interest to you, CENTURY 21 BENELUX may also communicate your Data to privileged partners active in the residential real estate sector (e.g. a company that manufactures kitchens or a company that offers alarm systems may offer you its products at an attractive price because you are a "CENTURY 21 customer"). Finally, your Data may be transferred to third parties who process your Data in the name and on behalf of CENTURY 21 BENELUX (hereinafter referred to as "SubProcessors"), in accordance with the purposes for which they were collected (see point 4 above). CENTURY 21 BENELUX ensures that Sub-processors guarantee the same level of protection as CENTURY 21 BENELUX and requires a contractual guarantee that Sub-processors will process your Data exclusively for the authorised purpose, with the required discretion and security.

7.        DATA RIGHTS

In accordance with the GDPR, you have at all times: A right of access to your Data ; A right to rectify your Data; A right to erasure of your Data; A right to object to the processing of your Data based on Article 6 §1, f of the GDPR; A right to object to the processing of your Data for direct marketing purposes, regardless of the legal basis for the processing; A right to limit the processing of your Data; A right to the portability of your Data. These rights can be exercised by contacting CENTURY 21 BENELUX by e-mail at info@century21.be or by mail at the following address : CENTURY 21 BENELUX SA - Service Web, Drève Richelle 161 B boîte postale 10, 1410 Waterloo. If you are not satisfied with the outcome of your request, you may lodge a complaint with the competent authority: - in Belgium : Autorité de protection des données Rue de la Presse 35 1000 Brussels +32 (0)2 274 48 00 +32 (0)2 274 48 35 https://www.autoriteprotectiondonnees.be/ - in the Grand-Duchy of Luxembourg: National Commission for Data Protection 15, Boulevard du Jazz L-4370 Belvaux Tel: (+352) 26 10 60 -1 https://cnpd.public.lu/en.html - in the Netherlands: Autoriteit Persoonsgegevens https://www.autoriteitpersoonsgegevens.nl/contact


Access to your Data is limited to authorised employees within the relevant departments of CENTURY 21 BENELUX and to CENTURY 21 real estate agencies in the Benelux who need to know it and who also observe strict standards of confidentiality in the processing of your Data. The partners to whom we communicate your Data are also bound by strict standards of confidentiality and security in the processing of your Data. We make sure of this before we start working with them. To guarantee the security and confidentiality of your Data collected, we have implemented the highest security standards and only work with subcontractors who are also subject to them. Despite our attempts to create a reliable website, we remind you that the internet is not a perfectly secure environment. Therefore, CENTURY 21 BENELUX assumes no responsibility or liability for the security of your Data while in transit via the internet.


CENTURY 21 BENELUX does not intend to transfer your Data to companies located in countries outside the European Union.


As indicated above, we will be pleased to share with you our newsletters, competitions or other information that may be of interest to you by e-mail. Of course, you have the right at any time to object, free of charge, to the use of your e-mail address to receive advertising offers from CENTURY 21 BENELUX, its partners or third parties. All you have to do is contact us at the e-mail address info@century21.be or click on the unsubscribe link at the bottom of the advertising e-mail in order to object to any future sending of commercial offers. You can also always contact us in writing at the following address: CENTURY 21 BENELUX SA - Service Web, Drève Richelle 161 B boîte postale 10 à 1410 Waterloo, BELGIUM.


Our Website may contain hyperlinks to other websites that are not operated or controlled by CENTURY 21 BENELUX. Therefore, CENTURY 21 BENELUX cannot be held responsible for the content of such websites, nor for the data protection practices of third parties operating such websites, which may differ from our own.


CENTURY 21 BENELUX reserves the right to modify this policy in order to comply with applicable privacy legislation or to adapt it to its practices. We therefore invite you to consult it regularly to take note of any changes. We will not make any changes that would reduce your rights, as guaranteed by the GDPR, or the security and confidentiality of your Data.


If you have any questions regarding the processing of your Data, please contact CENTURY 21 BENELUX SA - Service Web, Drève Richelle 161 B boîte postale 10 à 1410 Waterloo, BELGIUM. Last update: 09.02.2024